We would like to inform you of an update to our Practice.
All inbound telephone calls will be recorded to:
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Protect the interests of both parties
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Help improve practice performance and service delivery in the interests of providing best care
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Protect Practice team from nuisance or abusive calls
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Establish facts relating to incoming/outgoing calls made (e.g. concerns, complaints and medico-legal claims)
Contract compliance as part of Contemporaneous Record Keeping part of Records Management Policy and Access to Health Records
Outbound calls will not routinely be recorded; though if a staff member feels that this would be appropriate the patient will be asked for permission prior to recording.
Downloads
Summary of Call Recording Policy (PDF, 97KB)
Privacy Notice – Recording Telephone Calls (PDF, 191KB)